Communication Diversity and the Human Services Worker

converse Diversity and the Human function WorkerCommunication Diversity and the Human Services WorkerIntroductionEffective conference is to a greater extent than just passing information from one person to another, we communicate both verb exclusivelyy and non-verbally (Howard 1991) in addition, we all hunger for contact that is intendful. A communicator enters into familys with other slew ( take chances Gamble 2008). Healthy conference is essential, we all hope to be valued and heard, and it is fundamental to all mass from all facets of life and in all sectors of clubhouse (Bolton 1987, p. 4). Daily, gentle function workers encounter a diverse range of people, from colleagues to clients, professionals, and the public. thitherfore, responding appropriately is necessary for utile intercourse to occur. Communication is never neutral (Tyler, Kossen Ryan 2005, p. 26) furthermore, we construct our world view from our own point of view as surface as the point of view of t he culture or society that we inhabit (Tyler, Kossen Ryan).Hence, thither washbasin be barriers to effective converse when class and mortified socio-economic circumstances be present. There is a design for Australians to anticipate down on low-income earners and those receiving government benefits. To some, a low-income earner has less value because the belief is that they be non-contributors to the wealth and growth of Australian society. While this occurs less in the humans services industry than in general, none the less it still occurs.Terms used within the community such as pogy bludger extradite a detrimental connotation, and present difficulties that impact in an unconstructive means on low income earners who may already be feeling guilty about their inability to keep an eye on employment. Careless terms, labels, and negative attitudes build resentment, which has consequences that apprise coalesce on from clients to their families, whether from ill health, cri me, family breakdowns, or drug and alcohol chores. Ineffective communication causes an social gap that is experienced in all facets of life and in all sectors of societyeven death results when communication breaks down (Bolton 1987, p.4). Covey (1989, p. 239) states, Unless you are influenced by my uniqueness, Im not going to be influenced by your advice therefore, building effective emotional bank accounts (Covey, p. 239) is crucial for successful communication to occur.This essay will address issues that confront human services workers and the challenges they face when working with unemployed people from low socio-economic backgrounds.SituationAustralia is supposed to be an egalitarian society but increasingly it is becoming a nation of haves and have nots. The divide between wealthy and poor continues to expand (Barrett, Crossley Worswick 1999 The Age 1999, cited in Healey 2001). Stratification based on economic and fond bearing is becoming a part of the Australian identity (Hartley 2002). The success of some at the expense of others has to a fault seen growing resentment by those on welfare who see themselves as victims (The Week cease Australian 2000, p. 23, cited in Healey 2001).Hegemony refers to the dominant classes maintenance of social and cultural domination over others (OSullivan et al. 1983). It forces people to hand over their agent either consciously or unconsciously by creating a power bloc (OSullivan, p. 102).Government agencies such as Centrelink, argument network centres, and training institutions, which in theory are neutral and are there to represents every proboscis often exercise their power to achieve hidden company outcomes. As the dominant economic class, they look after the inte slumbers of the company first and their clients needs often become secondary.Unequal power relationships that influence the manner in which people communicate with each other are easy to develop and difficult to dismantle. The change over between sen ders and receivers is an active encounter in which participants frequently occupy positions of unequal power (Kress 1988, p15). Those on the receiving end feel diminished, unheard, and often defensive. Negative stereotypes on both sides are liable to increase, and egotism-fulfilling prophecies and conflict occurs because of ineffective communication.There is growing concern about welfare dependency and the impact this is having on the economy. There is a deliver in government policy, the emphasis now is that those on welfare must accept more state for their economic circumstances (Saunders 2005). Community service workers actualise that participation in order to lead a rich meaningful life within the community it is necessary to have a healthy self-esteem. They are aware that social exclusion and unemployment deny people the opportunity to participate (Saunders).ApproachReading body language, paying attention to details and clear effective communication gather up well developed skills that human service workers need to keep in mind when working with clients. When communication, the life blood of every relationship (Bolton 1987, p. 6) is positive, it earns nurturing fulfilling relationships. As fifty-five percent of all communication consists of body language (Hargie Dickson 2004, p. 46), particular attention to non-verbal communication skills is required. Non-verbal communication such as a sneer, a sense of distain, or body language that is closed, communicates indifference, which can be as damaging as a verbal confrontation.As a human services worker it is essential that the clients your there to assist do not feel ostracised by the agencies assigned to patron them. Human service workers must be conscious of non-verbal behaviour, their own and their clients because non-verbal behaviour often contains significant, mis track, and undeclared messages (Baney 2004).How people dress, their posture, eye contact and how they walk all convey meaning, and reveal to the observer a myriad of information. heathen differences need to need recognition, studies show that African Americans and white Americans gaze in opposite directions when spoken to (Hargie 2006), native Australians also avoid eye contact.Avoid judgements because for clients to develop a healthy self-concept, judgement does not have to be verbal to be experienced. Judgement is one of the major roadblocks to successful communication (Rogers cited in Bolton 1987, p.17). near people fear rejection and the surest way to create it in relationships with people is through judgement and criticism.Our sense of self develops through our interactions with others, we are social beings, and developing self-awareness is an important step in understanding ourselves and other people (Gamble Gamble 2008). Our self-concept and self-image is often warped and unbalanced, often how we see ourselves differs from how others see us.Our culture teaches us to repress our feelings, and some(prenomin al) people are unaware of what emotionally, is actually occurring inside of them (Bolton 1987). A new exponent may want to help clients avoid painful emotions, but emotional release encourages healing processes to occur (Geldard Geldard 1998, p. 50).An effective counsellor has the capacity to help their clients to feel what is happening within them, by either understanding what the client is verbally expressing, or transmitting by body language. By assisting clients whose body language maybe conveying feelings of inadequateness or inferiority, a human services worker, can bring to their clients attention factors that their clients maybe unaware of, and therefrom the client can begin to address them. Human service workers must be aware that fully grown advice can create interfere-iority complex (Bolton 1987, p. 22) and they must avoid giving advice but kinda assist clients to find solutions.How something is expressed alters reactions, and those with low self-esteem often expect criticism from others, and possibly will read into statements meaning that was never there (Bolton 1987). Human service workers have the ability to reflect feelings back to the speaker, and are in a position to offer assistance that can and does make a difference in peoples lives. grammatical construction self-esteem can mean the difference between employment and continuing unemployment for a client, as a positive relationship exists between career development and the ability to communicate effectively (Bolton 1987, Gamble Gamble 2008).Therefore, human services workers are required to have skills that go beyond those of basic communication. sense of hearing, assertion, conflict-resolution, and collaborative problem solving skills (Bolton 1987) are strengths that assist practitioners successfully negotiate interpersonal communication. As Bolton says low-level communication, leads to ineffectiveness, both at work and in personal communication, consequently by developing effective i ntercommunication skills it will lead to change magnitude competence in all areas of life.Listening skills are required for successful communication, paraphrasing lets the listener know that you understand what the speaker has said. It allows the listener to comprehend the context of what the speaker said, and therefore the speaker knows understanding has been achieved. Communication skills require empathy and genuineness and need to affirm and validate peoples experiences (Kenny, 1994).Attending skills, following skills and reflective skills (Bolton 1987) are all a part of listening and allow the listener to demonstrate a clear understanding of what the speaker has conveyed. Listening allows a counsellor to bring to the attention of clients the negative self-talk they may use. Clients can then overcome barriers and create for themselves employment opportunities previously denied with knowledge, new skills, and understanding.ConclusionHuman service workers are at the forefront in d eveloping new programs aimed at increasing participation within the workforce. They are working for government and job network agencies on programs that address issues such as appearance, attitude, and communication styles. They are aware that sending solutions (Bolton 1987, p.20) rather than assisting clients to come to their own conclusions are barriers to empowerment that could undermine a clients motivation.Eighty percent of people who cash in ones chips at work do so for one reason they do not relate well to other people (Bolton 1987, p. 7). Human service workers are adopting principals, with the intention of addressing this problem. They know that with the correct assistance the descending(prenominal) spiral that creates unemployment, class stigma, and low income is reversible.By assisting low-income earners and unemployed people to understand how their verbal and non-verbal cues are preventing them from leading fulfilling lives can help motivate people to change. Methods le arnt as a child can be done for(p) and the barriers broken so that they can participate in a meaningful way, to live fulfilling personal and social lives, as well as gaining employment. adroitness building workshops, training workshops, and counselling aimed at improving interpersonal relations are a practical solution in assisting clients to gain the skills required to communicate effectively.The flow on from that comes from learning how communication barriers lead to anger, ineffectual and damaging social relationships and that a clearer understanding will empower, and assists the disadvantaged members of society. Creating a ripple effect that will be of benefit to the wider community. Communication is our link to the rest of humanity (Gamble Gamble 2008, p.5), therefore as workers in the human services industry by assist clients to win, ultimately we all share the rewards.ReferencesBaney, J 2004, Guide to interpersonal communication. Pearson rearing, Upper Saddle River, New Jersey.Barrett, G, Crossley, T Worswick, C 1999, Consumption and income inequality in Australia, Centre for Economic Policy Research, Australian National University treatment Paper no.40.Bolton, R 1987, People skills, Simon and Schuster, NSW.Covey, SR 1989, 7 habits of highly effective people, Simon and Schuster, New York.Gamble, TK Gamble, M 2008, Communication works, McGraw-Hill, New York.Geldard, D Geldard, K 1998, Reflection of feelings, in Basic personal counselling, Prentice Hall, Frenchs Forest, pp. 49-58.Hargie, O 2006, Skill in practice An operational model of communicative performance, in O. 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